Ambitious and ready to grow. Together.

Locatie: Amsterdam

Dienstverband: Full-time

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Over IPknowledge

IPknowledge is een gespecialiseerde leverancier van Network as a Service (NaaS)-oplossingen en helpt organisaties bij het bouwen en beheren van veilige, cloud-native netwerken. Vanuit ons hoofdkantoor in Amsterdam ondersteunen wij klanten met wereldwijde connectiviteit, Internet Access, SD-WAN- en SASE-netwerken, waarmee moderne, flexibele en veilige manieren van werken mogelijk worden gemaakt.

Wij opereren in complexe zakelijke omgevingen waar betrouwbaarheid, transparantie en verantwoordelijkheid essentieel zijn. Als vertrouwde partner voor moderne netwerk- en securitytechnologieën, waaronder Cato Networks, combineert IPknowledge diepgaande technische expertise met sterke service delivery en een duidelijke focus op de klant.

Over de functie

Als Project Manager bij IPknowledge ben je verantwoordelijk voor de succesvolle oplevering van zowel klantgerichte implementatieprojecten als interne verbeterinitiatieven. De nadruk ligt op klantimplementaties, maar afhankelijk van werkdruk en prioriteiten leid je ook interne projecten gericht op het verbeteren van tools, processen, service delivery of operationele efficiëntie.

Je coördineert alle activiteiten die nodig zijn om oplossingen van ontwerp tot livegang te brengen en om interne initiatieven van idee tot uitvoering te realiseren. Je werkt nauw samen met klanten, leveranciers en interne engineers en zorgt ervoor dat afspraken worden nagekomen en dat alle stakeholders gedurende het project helder inzicht hebben in voortgang en verwachtingen.

Verantwoordelijkheden

·      Verantwoordelijk voor de end-to-end uitvoering van klantimplementatieprojecten op het gebied van connectiviteit, Internet Access, SD-WAN en SASE-oplossingen.

·      Leiden van interne projecten gericht op procesverbetering, tooling, service-optimalisatie of organisatorische initiatieven.

·      Fungeren als primair aanspreekpunt voor klanten gedurende implementatieprojecten.

·      Vertalen van business- en technische vereisten naar duidelijke projectplannen, tijdlijnen en deliverables.

·      Coördineren van interne teams en externe partners om een efficiënte uitvoering te waarborgen.

·      Proactief identificeren van risico’s, afhankelijkheden en resourcebeperkingen en het definiëren van mitigerende maatregelen.

·      Bewaken van voortgang, scope, budget en kwaliteit van zowel klant- als interne projecten.

·      Zorgen voor correcte documentatie, rapportages en overdracht naar operations of interne stakeholders.

·      Bijdragen aan de continue verbetering van projectmanagementpraktijken binnen IPknowledge.

Wat wij zoeken in een kandidaat

Bij IPknowledge is hoe je werkt net zo belangrijk als wat je oplevert. Wij zoeken een Project Manager die zich herkent in de volgende kernwaarden:

Be Proactive: Je anticipeert op uitdagingen, signaleert risico’s vroegtijdig en neemt initiatief zonder af te wachten. Je voelt je comfortabel bij het nemen van beslissingen om projecten vooruit te helpen.

Here to help: Je bent oprecht gericht op het ondersteunen van klanten, collega’s en partners met een samenwerkingsgerichte en oplossingsgerichte houding. Je communiceert helder, luistert actief en bouwt vertrouwen op door betrouwbaarheid en openheid.

Keeping Promises: Je neemt verantwoordelijkheid voor je toezeggingen en komt deze na. Je doet wat je belooft, managet verwachtingen realistisch en zorgt ervoor dat afspraken worden gerespecteerd. Dit is een kernonderdeel van hoe jij werkt.

Deze eigenschappen zijn essentieel om de hoge standaarden in delivery en klanttevredenheid te behouden waar IPknowledge voor staat.

Wat jij meebrengt

·      Werk- en denkniveau op Bachelor-niveau (of gelijkwaardig).

·      Minimaal 5 jaar ervaring in projectmanagement binnen IT-, netwerk- of telecomomgevingen.

·      Ervaring met connectivity- en netwerkdienstverlening; kennis van SD-WAN, SASE of Cato Networks is een sterke pré.

·      Sterke communicatieve vaardigheden en zelfvertrouwen in zowel klantgerichte als interne stakeholderomgevingen.

·      Vermogen om meerdere projecten tegelijk te managen met behoud van structuur en overzicht.

·      Een proactieve, eigenaarschap-gedreven mindset met oog voor detail.

·      Comfortabel in dynamische omgevingen waar prioriteiten kunnen verschuiven.

·      Een samenwerkingsgerichte houding en bereidheid om breder bij te dragen dan alleen je eigen projecten.

·      Je beheerst zowel het Nederlands als Engels vloeiend, mondeling en schriftelijk; kennis van het Duits is een sterke voorkeur.

Wat wij jou bieden

·      Een sleutelrol in het realiseren van moderne, cloud-native netwerk- en securityoplossingen.

·      Afwisselend werk door een combinatie van klantprojecten en interne initiatieven.

·      Ruimte voor eigenaarschap en verantwoordelijkheid binnen impactvolle projecten.

·      Een internationale, professionele, deskundige en samenwerkingsgerichte werkomgeving.

·      Een competitief salaris (5500-7500 Euro bruto per maand afhankelijk van ervaring en kennisniveau) en arbeidsvoorwaarden passend bij ervaring en verantwoordelijkheid.

·      Opleidings- en certificeringsmogelijkheden, waaronder vendor-specifieke trainingen.

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The Account Manager plays a crucial role within the IPK sales team, responsible for customer retention and identifying and acquiring upsell opportunities. In this role, you will play a vital part realising our growth by serving our customer account base and growing the relationship. Growth will be through upsell, cross-sell and by contracting other legal entities of the same group (that a customer is part of).  

As Account Manager, you will need to be a proactive self-starter with a talent for building and maintaining strong relationships and identify upsell opportunities. We are looking for someone highly motivated and results-driven, with a focus on customer satisfaction, building and maintaining long-term relationships, and increasing the use of our product portfolio within the existing customer base. Important tasks will be initiating and executing account plans and supporting continuous improvements and optimizations in our account management processes.  

Working from our office in Amsterdam you will play a pivotal role in keeping our customers happy and growing our revenue.

Key responsibilities

Increase customer satisfaction

• Build and maintain relationships with the customer base.

• Hold regular meetings to assess customer needs  

• Manage and resolve customer escalations

• Support with organizing customer events

Grow the use of product portfolio and expand customer base

• Drive upsell opportunities by proactively identifying and qualifying customer needs through customer analysis, meetings, workshops and customer events  

• Develop and execute account plans designed to support ambitious upsell targets  

• Organize workshops/sessions to inform customers about relevant developments and products to support the upsell targets

• Sell to other legal entities of the same holding company that a customer is part of.

Retention of the customer base

• Cultivate and nurture strong relationships, acting as a trusted advisor, while delivering exceptional customer service to enhance satisfaction and retention.

• Manage and skillfully negotiate terms and close renewal agreements, ensuring win-win outcomes for both parties.

• Organize knowledge sessions about relevant market developments to keep the customers informed

Sales Presentations

• Deliver compelling sales presentations and product demonstrations that captivate and convert prospects.

• Performing demonstrations for customers and teaching them how to use the company's products or services

• Clearly articulate the value propositions of IPK services, ensuring they stand out.

Negotiation and Closing

• Skillfully negotiate terms and close sales agreements, ensuring win-win outcomes for both parties.

• Overcome objections and address concerns with finesse to facilitate successful deal closures.

• Overcoming objections and negotiating with leads

Customer analysis

• Stay ahead of industry trends, competitive landscapes, and market opportunities to strategically position IPK’s sNaaS offerings.

• Identifying new trends and technologies that affect the sale of products and services

• Leverage market insights to continuously refine and optimize sales strategies and approaches.

• Meeting with other members of the sales team to create outbound prospecting processes

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Sales Reporting

Maintain accurate records of sales activities, pipeline status, and forecast reports using CRM tools, currently ‘Pipedrive’.

Main Goals / KPI

• #Upsell opportunities

• Number of Upsell opportunities successfully qualified and moved to the next stage of the sales pipeline.

• Sales Conversion Rate (%)

• Percentage of upsell opportunities converted into actual sales.

• Revenue Growth

• Increase in revenue generated from existing clients

• MRR signed

• Margin Growth

• Increase in Margin generated from existing clients

• MRM growth  

• Retention %

• Minimize churn  

• Renew existing agreements

• Pipeline Value/ Forecast management

• Total value of the sales pipeline (potential revenue and potential Margin from all active leads).

Requirements

Required level of Education

• HBO+ working and thinking level

• Bachelor’s degree (BSc) in Business Administration, Economics, Sales, Marketing, Communications, Information Technology, Computer Science, Finance, or related fields. A Master’s degree (MSc) in these, or other related fields, is a plus  

• Good knowledge of English (verbal and written) is a must  

• Knowledge of other European languages (e.g. German, Dutch, etc.) is a plus

• Minimum of 3-5 years in a sales role with a focus on account management and a proven track record of meeting or exceeding sales targets.

• Excellent verbal and written communication skills

Technical Abilities

• Good knowledge of MS Office (particularly MS Excel) and/or Google Office

• Basic experience with CRM software (Pipedrive/Hubspot)

• Knowledge of business development principles  

• Ability to execute sales/ account plans

• Proficient in using sales tools.

Behavioral competencies

• Eager to sell – Dealmaker mentality  

• Excellent negotiation skills

• Strong communication skills

• Strong analytical skills

• Good relationship management skills  

• Customer-oriented

• Team player

• Ambitious personality  

Place in the company

Managing Director (CEO)

• Head of Sales and Marketing

• Account Manager

Cross-check and communication with other stakeholders  

You report to the Head of Sales and Marketing. To ensure the success of our customers, you regularly consult and collaborate with BDR, sales managers, and marketing teams to refine targeting, messaging, and qualification criteria, thus indirectly influencing the overall sales process. Including regular cross-checks are required with various teams:

Internal:

• Marketing

• BDR

• Head of Sales and Marketing

• Account Executive

• Service Operations

• Head of product

External:

• Our prospects & customers

Career & growth opportunities

• Sales Manager

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Are you passionate about network services and delivering top-tier customer experiences? Step into an exciting opportunity with IPknowledge in Amsterdam as a Service/Network Engineer trainee! A dynamic opportunity where you'll learn and grow in the fast-paced world of Network as a Service (NaaS).

We specialize in Network as a Service (NaaS), offering secure, cloud-native connectivity and global corporate network solutions. Our services span, internet access, SD-WAN/SASE cloud solutions and much more, powered by central orchestration, monitoring, and workflow systems.

In this role, you will be able to learn and grow in different aspects of our service to our customers, like implementing and managing our cutting-edge network infrastructure, ensuring the highest levels of performance, security, and reliability. You will make and present our reports to our customers together with our sr network engineers. After the traineeship you will have the understanding of our technology and services and be ready to decide which area and role suits you best.

What You Will Do

As a trainee, you'll embark on a comprehensive journey across both service operations and network engineering. Your key responsibilities will include:

• Network Design & Implementation:
  
  • Assist in designing, deploying, and optimizing global corporate networks based on customer needs.
  • Learn how to ensure secure, high-performance connections using industry best practices.
• Service Operations:
  
  • Create and present our Service Reviews, including availability, KPI’s, network status to our customer.
  • Handle support tickets and provide technical assistance while ensuring SLA compliance and high customer satisfaction.
• Internal infrastructure and security optimisation:
  
  • Monitor our internal infrastructure and security as a means to suggest and implement improvements
  • Team member for our Security certification framework
• Service Delivery:
  
  • Work with our vendors to ensure timely delivery of our services towards our customers
  • Internal coordination of all the ordered services from Sales to Invoicing.

What You Will Bring

We’re looking for energetic, motivated individuals who are keen to launch their careers in network managed services by learning both operational and technical disciplines:

• Education & Experience:
  
  • Recent graduates or early-career professionals with a Bachelor/Master degree in information technology or a related field (or equivalent work experience).
  • A demonstrated passion for technology, networks, and customer-centric solutions.
• Technical Aptitude & Skills:
  
  • Basic understanding of network infrastructure, network monitoring, and IT service management; hands-on experience via internships or academic projects is a plus.
  • An eagerness to learn about industry-leading technologies such as SD-WAN, SASE, and cloud-based connectivity solutions.
• Soft Skills:
  
  • Excellent English communication skills (Dutch is a plus).
  • A proactive, adaptable team player with strong problem-solving skills and a keen eye for detail.
  • Enthusiasm for customer engagement and a commitment to achieving high standards.

Your Growth Path

At IPknowledge, your career development is at the heart of our traineeship program. As you build your skills and knowledge, you’ll have the chance to:

• Advance into Specialized Roles:
  
  • Transition into a full-fledged Network Engineer role, taking charge of designing and managing innovative network infrastructures.
  • Evolve into a Service Operations specialist or even step up to a leadership role, guiding team initiatives and project management.
• Gain Industry Certifications:
  
  • Benefit from support in achieving industry-recognized certifications such as Cisco, Azure, as well as our specialized SD-WAN/SASE training programs.
• Mentorship & Continuous Learning:
  
  • Work closely with experienced senior engineers and technical leads through personalized mentoring and development programs.
  • Participate in structured training sessions, workshops, and hands-on projects that pave the way for long-term success.

‍Why Join IPknowledge?

At IPknowledge, you're not just joining a company—you’re becoming part of a fast-growing, forward-thinking team that’s redefining the future of network services.

Here’s why you’ll love working with us:

• Innovative Environment: Be at the cutting edge of network technologies.
• International Team: Work with a diverse, talented group of professionals from around the world.
• Growth Opportunities: Sharpen your technical and leadership skills while making a real impact.
• Make a Difference: Your contributions will directly influence the success of our services and ensure exceptional customer satisfaction.

Apply now and kickstart your journey with IPknowledge as a Service & Network Engineer Trainee. Embrace the opportunity to learn, innovate, and shape the future of network services with us!

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Hi there!
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If you believe you’d be a great fit and are interested in joining a team that values proactivity, trust, and getting things done — we’d love to hear from you!
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At IPknowledge, we’re always on the lookout for curious minds, team players, and people who enjoy making an impact.
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Check out our open roles below — and if nothing fits just yet but you’re still excited about working with us, feel free to reach out anyway. Let’s talk!

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Grow with us!

Are you ready to take on an exciting challenge in shaping the future of connectivity?

Join us as Sales Development Representative at IPknowledge!

At IPknowledge, we believe in making enterprise connectivity simple and secure. As pioneers in delivering cloud-native networks, we are shaping the future of enterprise connectivity with cutting-edge solutions such as SD-WAN, SASE, SSE, and much more.  

As we continue to grow and scale, we’re looking for a passionate and driven Sales Development Representative who’s eager to drive results, build relationships, and contribute to the success of IPknowledge.  

What You'll Do:

• Prospecting and lead generation: Be the first point of contact with potential clients, introducing them to our cutting-edge connectivity services.

• Qualify opportunities: Work closely with the sales team to qualify leads and set up successful meetings with key decision-makers.

• Build relationships: Establish strong, long-lasting relationships with clients, demonstrating the value of our services in their unique business environments.

• Drive growth: Actively contribute to the growth of our client base, helping us expand our reach and achieve our mission.

Who You Are:

• 2+ years of experience in sales, business development, or customer-facing roles, ideally in telecommunications, technology, or SaaS.

• A proven track record in lead generation and qualifying prospects.

• Strong communication skills with the ability to craft compelling messages and build rapport.

• A proactive, self-starter attitude with a passion for technology and connectivity solutions.

• A team player who thrives in a collaborative environment.

What We Offer:

• An exciting role with the potential to grow in the Sales position as the company scales.

• A dynamic and innovative work environment where your contributions will have a direct impact on the company’s success.

• A chance to be part of an inspiring team that is changing the future of enterprise connectivity.

• Competitive compensation and benefits package.

• A base salary of €35.000 - €50.000 annual excluding bonus depending on experience.

Ready to make a difference? If you're passionate about sales, technology, and want to make a real impact in a company that's on the rise, we want to hear from you!  

Apply now and join us connect the world!

Send your resume and a brief cover letter outlining why you’re the perfect fit for this role to marc.vanbommel@ipknowledge.com.

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Are you passionate about building exceptionally successful digital products that deliver real value to enterprise IT leaders? Are you ready for the next step in your career, and join an eager team of driven professionals. Can you demonstrate past successes in steering, driving product strategy, leading cross-functional teams, to iterate towards product-market fit as evidenced by unparalelled growth of our business as well as of yourself as a professional? Then continue reading, as this job may be just for you!

Introduction

At IPknowledge, we make enterprise connectivity simple again. We deliver secure, cloud-native networks to enterprises around the world: Network as a Service (NaaS).
We specialize in the deployment of Internet access lines, combined with technologies such as SD-WAN, SASE, SSE, WAN optimization, network, security and application (performance) monitoring, and network automation.
Our customer portal is a critical interface where users interact with our services, manage their physical connectivity, access performance insights, engage with our 24x7 Network Operations Center (NOC), and much more!

Professional background and experience

• ‍Master’s degree in Business, Economics, Marketing or a related field.‍
• 5-10 years of experience in product management, preferably in telecommunications, SaaS, or e-commerce platforms.
• Proven track record of building and scaling digital business.
• Strong experience in B2B or B2C platform development, with expertise in pricing models, quoting tools, and subscription services.
• Proficiency in Agile, Lean (scaleup), Design-thinking, Interaction design, User Experience Design.
• Excellent communication and stakeholder management skills.
• Strong understanding of UX/UI best practices and ability to collaborate with users, designers and developers to enhance product usability.
• Experience in telecommunications, internet services, or marketplace platforms is a plus.
• Experience with Microsoft Dynamics or other ERP platforms is a plus.

Job profile

We are seeking an experienced Senior Product Manager to lead the development of our SaaS platform that makes connectivity simple again. You will drive growth of our e-commerce business and hence play a key role in defining the product roadmap, improving user experience, and driving innovation to simplify how customers compare, purchase, and manage internet access services.

Your profile is that of a (commercial) business leader who gets things done. Leveraging  your strong interpersonal skills you are responsible to drive the growth from on-line revenue. A goal-getter with strong planning, communication and delegation/coordination skills, who leads the transformation of our current portal into a popular SaaS platform, with a single aim to empower enterprise IT leaders, by providing them with attractive connectivity offerings ensuring a seamless and delightful user experience.

By joining our team, you’ll play a pivotal role in delivering innovative, compelling digital experiences that deliver immediate and long-lasting value to our clients.

Key responsibilities

As a Senior Product Manager, you will take ownership of the platform’s successful adoption, ensuring it meets customer expectations while delivering concrete business value to both the customer and IPknowledge (win-win).

You will work closely with software development, engineering, operations, UX, marketing, and sales teams to deliver a scalable, user-centric platform that will deliver business growth and customer satisfaction.

You will be responsible for defining the product vision, managing the product roadmap, and delivering innovative features that enhance customer experience. You will work closely with stakeholders to turn insights into actionable product improvements. 

Core activities:

• ‍Product Strategy & Roadmap‍
  • Define and execute a clear product strategy aligned with business objectives.
  • Develop and maintain the product roadmap, prioritizing features based on customer needs, data insights, and market trends.
  • Identify new opportunities for product innovation and competitive differentiation.‍
• Product Development & Execution‍
  • Work closely with development, UX, and marketing teams to design, build, and launch new features.
  • Translate customer feedback and business requirements into well-defined product specifications.
  • Ensure timely delivery of features through Agile/Scrum methodologies.‍
• User Experience & Optimization‍
  • Conduct user research, analyze customer behavior, and leverage data-driven insights to optimize the platform.
  • Continuously improve usability, engagement, and conversion rates.
  • A/B test new features and iterate based on performance metrics.‍
• Stakeholder Collaboration‍
  • Work closely with executives, sales, and customer support teams to align product initiatives with business needs.
  • Communicate product vision and progress to stakeholders through presentations and reports.
  • Manage relationships with external partners and vendors as needed.‍
• Metrics & Performance Trackingo   Define key product success metrics (KPIs) and track performance regularly.
  • Leverage analytics tools (e.g., Google Analytics, Mixpanel) to measure impact and drive data-driven decisions. 

Grow with us!

Are you ready to take the lead in Finance?

Join us as Head of Finance / Controller at IPknowledge!

At IPknowledge, we believe in making enterprise connectivity simple and secure. As pioneers in delivering cloud-native networks, we are shaping the future of enterprise connectivity with cutting-edge solutions such as SD-WAN, SASE, SSE, and much more. Our customer portal is at the heart of our business, empowering users to manage connectivity, monitor performance, and engage with our 24/7 Network Operations Center.

We’re looking for a hands-on Head of Finance / Controller to oversee the financial function and ensure operational excellence at a critical point in our growth journey. As a key player in our leadership team, you'll report directly to the CEO and work closely with the executive team to shape our long-term financial strategy and drive decision-making.

What You'll Do:

• Lead and manage the finance team, ensuring compliance, accuracy, and financial discipline in everything we do.
• Own our financial reporting process, leveraging Dynamics ERP to provide strategic insights through robust monthly and quarterly dashboards.
• Drive continuous process improvements to automate workflows and ensure timely, accurate reporting and cash flow optimization.
• Collaborate with external partners (bookkeepers, accountants, tax advisors) and internal departments to monitor margins, revenue assurance, and cost control.
• Take ownership of vendor management, ensuring that every invoice is accounted for, and payments are timely.
• Implement and uphold financial best practices, including developing KPIs for revenue, margins, and cost management across departments.
• Guide and mentor a talented finance team, including a Junior Controller, Financial Admin support, and Invoicing Specialist, to ensure efficiency and growth.

Who You Are:

• Experienced: 7+ years of experience in finance, ideally in Telecom or subscription-based businesses. You’ve been hands-on in all aspects of finance, from budgeting to reporting and cash flow management. ‍
• Passionate: A keen desire to learn, grow, and continuously improve. You’re always looking for ways to streamline processes and drive greater accuracy and efficiency. ‍
• Tech-Savvy: You thrive in an environment where technology plays a key role, and you know how to maximize the potential of financial IT systems (especially ERP like Dynamics). ‍
• Strategic: You have a strategic mindset with strong B2B business acumen, capable of shaping financial decisions that align with company goals. ‍
• Detail-oriented: You possess a sharp analytical mindset, with exceptional attention to detail, and ensure the financial data is accurate and timely. ‍
• Leader: You inspire and manage teams with a proactive, hands-on approach, ensuring that everyone is aligned with company goals and delivers results.

What We Offer:

• An exciting role with the potential to grow into the position of CFO as the company scales.
• A dynamic and innovative work environment where your contributions will have a direct impact on the company’s success.
• A chance to be part of an inspiring team that is changing the future of enterprise connectivity.
• Competitive compensation and benefits package.
• A base salary EUR 85k – 115k annual excluding bonus, depending on experience.

Are you ready to take charge of our financial future? If you're passionate about finance, growth, and innovation, we want to hear from you!

Send your resume and a brief cover letter outlining why you’re the perfect fit for this role to [email/contact].  

Apply today and join us on this exciting journey!  

Are you passionate about network services and delivering top-tier customer experiences? Step into an exciting opportunity with IPknowledge in Amsterdam as a Network Engineer!

We specialize in Network as a Service (NaaS), offering secure, cloud-native connectivity and global corporate network solutions. Our services span, internet access, SD-WAN/SASE cloud solutions and much more, powered by central orchestration, monitoring, and workflow systems.

In this role, you’ll design, implement, and manage our cutting-edge network infrastructure, ensuring the highest levels of performance, security, and reliability. You'll be a key player in our operations, working closely with customers, handling escalations, and driving technical excellence across our global services.

What you will do and what you bring:

• Key Responsibilities:
  • Designing, implementing, and optimizing global corporate networks based on customer needs, ensuring secure and high-performance connections
  • Collaborating with our Support team, NOC and partners to troubleshoot and resolve complex network issues, ensuring SLA compliance and customer satisfaction
  • Collaborating with our Sales team to identify and support new opportunities, as well as enhancing services for existing customers
  • Performing network performance analysis and recommending improvements to enhance reliability and scalability
  • Providing technical support for escalated issues and acting as a key technical resource for both internal teams and customers
  • Assisting in the deployment and management of our Data Center and Firewall Infrastructure
  • Staying updated on the latest technologies and industry trends to maintain operational excellence and security

As you grow, you’ll have opportunities to take on more responsibility, manage larger projects, and influence the future of our services.

• What We’re Looking For:
  • A minimum of 5 years of network engineering experience in designing, implementing, and supporting enterprise-level networks
  • A bachelor's or master's degree in information technology (preferred)
  • Cisco CCNP certification (or higher), or equivalent qualifications or experience in network engineering
  • Experience with SD-WAN, SASE, and other network security solutions
  • Strong troubleshooting skills with a hands-on mentality to address a wide range of tasks, from deployment to issue resolution
  • Proven ability to work in customer-facing environments with excellent communication skills
  • Project management skills with a structured, systematic approach to managing tasks and deliverables
  • Strong English communication skills (Dutch is a strong plus)
  • Willingness to travel within Europe for short business trips

Your Growth Path

At IPknowledge, your career can evolve in multiple directions. We provide a clear growth path based on your ambitions and skills:

• Solution Architect: Develop your technical expertise and move into a Solution Architect role, where you will perform pre sales engineering, initiate product innovation, and design cutting-edge network infrastructures.
• Team Lead: Showcase leadership and management skills to grow into a Team Lead role, guiding a group of engineers and shaping the strategic direction of engineering operations.

Certifications and Training

At IPknowledge, we invest in your professional growth. We offer:

• Certification Programs: Support for industry-recognized certifications such as Cisco,  Azure and our Partner SDwan - Sase training programs.
• Mentorship and Development: Personalized career development plans, mentoring, and opportunities to work closely with senior engineers and technical leads.

‍Why Join IPknowledge?

At IPknowledge, you're not just joining a company—you’re becoming part of a fast-growing, forward-thinking team that’s redefining the future of network services.

Here’s why you’ll love working with us:

• Innovative Environment: Be at the cutting edge of network technologies.
• International Team: Work with a diverse, talented group of professionals from around the world.
• Growth Opportunities: Sharpen your technical and leadership skills while making a real impact.
• Make a Difference: Your contributions will directly influence the success of our services and ensure exceptional customer satisfaction.

Are you passionate about network services and customer satisfaction? Join our dynamic team at IPknowledge in Amsterdam as a Service Operations Engineer! 

We specialize in Network as a Service (NaaS), providing global corporate networks and secure, cloud-native connectivity solutions. Our services span, internet access, SD-WAN/SASE cloud solutions and much more, powered by central orchestration, monitoring, and workflow systems.

In this role, you’ll ensure the availability and quality of our services, working with advanced systems for automated monitoring and reporting. You'll be at the forefront of our customer interactions, managing support tickets, interfacing with our NOC and performing Service Reviews with our managed customer base together with our Network Engineers.

What you will do and what you bring:

• Key Responsibilities:
  • Proactively monitor and support global SASE and SD-WAN networks
  • Ensure top-notch technical support and SLA compliance
  • Collaborate with our 24/7 NOC to streamline procedures
  • Prepare and present regular service reviews to our customers
  • Drive continuous improvement through KPI tracking and process enhancements

• What We’re Looking For:
  • Minimum of 2 years of network support experience and a passion for customer satisfaction
  • Bachelor’s Degree or equivalent work experience
  • Experience in service management, network monitoring, and ITIL processes
  • Strong English communication skills (Dutch is a strong plus)
  • A proactive, adaptable team player with a focus on results
  • Customer facing, good communication skills
  • Hands-on mentality and prepared to take on a wide range of activities, from engineering and support tasks to network analysis and reporting.

Your Growth Path

At IPknowledge, your career can evolve in multiple directions. We provide a clear growth path based on your ambitions and skills:

• Network Engineer: Develop your technical expertise and move into a Network Engineer role, where you'll design, implement, and manage cutting-edge network infrastructures.
  
• Team Lead: Showcase leadership and management skills to grow into a Team Lead role, guiding a group of service engineers and our NOC.
  

As you grow, you’ll have opportunities to take on more responsibility and influence the future of our services.

Certifications and Training

At IPknowledge, we invest in your professional growth. We offer:

• Certification Programs: Support for industry-recognized certifications such as Cisco,  Azure and our Partner SDwan - Sase training programs.
• Mentorship and Development: Personalized career development plans, mentoring, and opportunities to work closely with senior engineers and technical leads.

Why Join IPknowledge?

At IPknowledge, you're not just joining a company—you’re becoming part of a fast-growing, forward-thinking team that’s redefining the future of network services.

Here’s why you’ll love working with us:

• Innovative Environment: Be at the cutting edge of network technologies.
• International Team: Work with a diverse, talented group of professionals from around the world.
• Growth Opportunities: Sharpen your technical and leadership skills while making a real impact.
• Make a Difference: Your contributions will directly influence the success of our services and ensure exceptional customer satisfaction.

Role description

Working from our office in Amsterdam, you support our on-line marketing efforts, by helping implement and automate a scalable lead-generation process. This process attracts, nurtures and keeps track of contacts in our target group. The aim is to generate contacts in our target group that (wish to) engage with us about the purchase of services ('leads').

Practically it means the following responsibilities:

• Ensure our contacts database is up to date
  
• Create customer personas and map existing customers
  
• Help identify the various customer journeys, and 'stages'
• Help maintain our Website (NL/EN), and Linkedin profile.

‍Job Responsibilities

• Find AI tools that can expand/re-purpose the current content that we create
• Monitor & improve SEO & SEA
• Create a customer nurturing process
• Generating Leads for Sales to contact
• Help define lead stages
• Find ways to improve marketing automation

Job Goals (KPIs)

• Maintain and grow CRM contacts in database
• Ideas and processes for IPK website traffic
• Strategize ways to get Marketing Qualified Leads

Growth path & what you will get

You will become part of our highly skilled and innovative network engineering, operations, marketing, sales and development team. You will help IPK design, sell, deploy, configure, administrate, automate and ensure performant and secure global networks that cater to our customer needs.

• 25 Vacation days
  
• 8% holiday allowance
  

Role description

You will become part of our highly skilled and innovative network engineering, operations and development team. You will help IPK design, sell, deploy, configure, administrate, automate and ensure performant and secure global networks that cater to our customer needs.

1. Requirements analysis (about evolving enterprise ICT infrastructure / digital transformation)
   
2. Design SASE SD-WAN networks
   
3. Assist Sales with engineering expertise in major bids
   
4. Engineering-Lead for migrating new customers to SASE SD-WAN
   
5. Engineering-Lead for IPK product Innovation (Assist product owner)

Requirements

You will become part of our highly skilled and innovative network engineering, operations and development team. You will help IPK design, sell, deploy, configure, administrate, automate and ensure performant and secure global networks that cater to our customer needs.

• Network security & data protection (ZTNA, SDP)
  
• Workflow Orchestration/application deployment / OT Automation
  
• SSE/SD-WAN/SASE solutions
  
• Cloud solutions (Azure/AWS etc.), specifically network infrastructure integration into the cloud (Virtual WAN, VNETs, Virtual Appliances, etc).
  
• Troubleshooting and fault-analysis

Growth path & what you will get

You will become part of our highly skilled and innovative network engineering, operations and development team. You will help IPK design, sell, deploy, configure, administrate, automate and ensure performant and secure global networks that cater to our customer needs.

• Base salary of € 5.000+ per month
  
• 25 Vacation days
  
• 8% holiday allowance